Privacy Policy

Information we may collect

The information handled by an online casino website depends on how you use the website and its services. Some information is provided directly by you, while other information is collected automatically when you browse, register, log in, make a transaction or use account features. PokerStars Casino aims to collect information that is reasonably needed to operate the service, support players, protect accounts and meet applicable obligations.

Jump to

Account and personal information

Your name, date of birth, contact details, username, account preferences and other registration information.
Login information, account settings, records of account activity and details about your use of casino features.
Communications with customer support, including questions, complaints, requests and information supplied to help resolve an issue.
Verification documents or information needed to confirm your identity, age, eligibility, account ownership or other account details.
Information provided during security reviews, responsible gaming interactions, account recovery requests or other account checks.

Payment, transaction and technical information

Payment details, payment method information and records of deposits, withdrawals, wagers, winnings and other account transactions.
Information supplied by payment providers or other parties involved in processing a transaction. Some payment information may be handled directly by the relevant provider.
Device details, browser type, operating system, IP address, general location and other technical information about how you access the website.
Cookie identifiers, pages viewed, links selected, session information, preferences and information about how you interact with the website.
Information connected with fraud prevention, account security, unusual activity checks, technical errors and the proper operation of the services.

You should provide information that is accurate and current when using an account. If information changes, keeping your account details up to date can help with account security, verification, payments and support. You should not provide another person’s personal information unless you are authorised to do so.

How we use personal information

Personal information may be used for the purposes below. The information used and the reason for using it will depend on the service, transaction or interaction involved. Information may be combined from different sources where this is reasonably necessary to operate and protect the account or website.

To create, maintain and administer your account, including helping you log in and providing the casino services you request.
To process deposits, withdrawals and other transactions, maintain accurate records and respond to payment questions.
To verify your identity, age, account ownership and eligibility, and to carry out security, anti-fraud and other required checks.
To detect, investigate and prevent fraud, misuse, suspicious activity, unauthorised access and breaches of the website’s rules.
To provide customer support, investigate complaints, answer questions and communicate with you about your account, transactions or requests.
To maintain, test, troubleshoot and improve the website, its performance, security, features and user experience.
To send service messages, including security alerts, account notices, transaction updates and information about important changes to services or policies.
To send marketing communications where permitted and where you have provided consent or the communication is otherwise allowed. You can withdraw consent to marketing at any time.
To comply with legal, regulatory, court or law-enforcement requirements and to keep records needed for those purposes.
To protect the rights, property, safety and security of players, PokerStars Casino, service providers and other relevant parties.

Where consent is used for a particular purpose, you may withdraw that consent. Withdrawal does not affect processing that took place before the request. It also does not prevent information from being used where another lawful or operational reason applies, such as processing a payment, securing an account, preventing fraud or meeting a legal obligation.

Marketing preferences can generally be changed by contacting support or by using an unsubscribe option included in a marketing message where one is provided. Service and security messages may still be sent when they are needed to operate the account or provide important information.

Sharing, security and international handling

PokerStars Casino may share relevant information with organisations that help provide, secure or support the website and casino services. These organisations may include payment providers, identity and verification services, fraud prevention providers, technology and hosting suppliers, customer support providers, professional advisers and other service providers working on behalf of the service.

Information may also be disclosed where necessary to meet a legal or regulatory requirement, respond to a valid request from an authorised public body, investigate suspected fraud or unlawful conduct, protect someone’s safety, or establish, exercise or defend legal rights. Information is not intended to be shared more widely than reasonably necessary for the relevant purpose.

Service providers may only receive the information reasonably required for the services they provide. They may be expected to handle information securely and according to applicable privacy and confidentiality requirements. Some providers may process information in locations outside Australia. If information is handled overseas, it may be subject to the laws of the place where it is processed, while appropriate steps are taken to manage the information consistently with applicable privacy requirements.

Keeping information secure

Reasonable technical and organisational measures may be used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures can include access controls, authentication, monitoring, secure systems and procedures for handling sensitive information. Security measures are reviewed and applied according to the nature of the information and the risks involved.

No online service can guarantee that data transmission or storage will always be completely secure. You should keep your password, verification information and other account details confidential. Contact support promptly if you believe that your account has been accessed without permission or that your personal information may have been compromised.

Cookies and similar technologies

Cookies are small text files or similar technologies stored on your device when you visit a website. They help a website remember settings, maintain a secure session, understand how features are used and improve performance. Some cookies may be necessary for account functions, security and basic website operation. Other cookies may support analytics, preferences, performance measurement or relevant communications.

Cookies and related technologies may collect information such as your device type, browser, general location, pages visited, session activity and selected preferences. This information may be used with other technical data to keep the website working, identify errors, measure performance, remember choices and help prevent misuse.

You can manage, block or delete cookies through your browser settings. Browser controls vary between browsers and devices, so you should review the privacy or help settings available in your chosen browser. If you disable necessary cookies, some account, security or website features may not work correctly.

Changing cookie settings does not necessarily delete information that was collected before the change. It may also affect how the website remembers your preferences or recognises your session. You can review and update your browser settings whenever you wish.

Your privacy rights and data requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information and withdrawing consent to marketing communications.

How to exercise your rights

To exercise your privacy rights or ask a privacy question, contact support@pokerstarscasino.best. Please describe your request clearly and provide enough information for the relevant account or records to be identified. We may need to verify your identity before completing a request, particularly where the request involves account information, verification documents, payment records or other information that should not be disclosed to another person.

Access: ask for information about the personal data held about you and, where available, a copy or explanation of that information.
Correction: tell us which information is inaccurate, out of date or incomplete and request that it be corrected.
Deletion: ask for your personal information to be deleted where there is no continuing reason for it to be retained or processed.
Marketing consent: withdraw consent to marketing by contacting support@pokerstarscasino.best. You may also use an unsubscribe option included in a marketing message where one is provided.

These rights are not absolute. A request may be limited, delayed or refused where this is permitted or required, including where information is needed to maintain account security, investigate fraud, complete a transaction, protect another person’s privacy or meet a legal obligation. If a request cannot be completed in full, the general reason may be explained to you.

Closing an account and retaining information

Closing an account does not necessarily mean that all related information can be deleted immediately. Some account, identity, transaction, payment, security and communications records must be kept for a period required by law, even after an account is closed. Information may also need to be retained for legitimate purposes such as resolving disputes, preventing fraud, protecting the security of the services and demonstrating compliance with applicable obligations.

When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Retained information will continue to be handled with appropriate care and may only be accessed or used for relevant purposes.

Policy changes

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version published on this page will apply from its stated publication or update date. You should review this page periodically, particularly before providing new information or using new features. If a change is important, reasonable steps may be taken to draw it to your attention.

Start with These

20 Diamond Plus

CanCan Saloon

Pulled From The Deep UltraNudge

Ocean Legends

Wild Spectres

Fishing Time