PokerStars Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use PokerStars Casino services. Please read them carefully before creating an account, depositing funds or playing casino games. By using the website or related services, you agree to comply with these terms, applicable Australian laws and any additional rules displayed for a particular product, game or promotion.

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1. General terms and acceptance

These Terms & Conditions form an agreement between you and PokerStars Casino in relation to your use of the website, account services, casino games, payment facilities and other features made available through the platform. They apply together with any game rules, promotional terms, privacy information, responsible gambling materials and other notices published on the website. If there is a difference between these general terms and a specific rule for a game or promotion, the specific rule will generally apply to that game or promotion.

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You should only use the website if you understand and accept these terms. If you do not agree with any part of them, you must not create an account, deposit money or use the services. We may update these terms from time to time to reflect changes to the services, legal requirements, security measures or operating practices. The current version will be made available on the website. Continuing to use the services after an update means that you accept the revised terms.

The services are intended for people who are legally permitted to participate in online gambling in their place of residence. You are responsible for checking that online casino play is lawful for you before using the website. Access may be restricted where required by law, regulation, technical controls or our internal policies. We may also limit or refuse access to particular products, games or features without providing all services in every location.

Eligibility and account registration

You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in Australia and your relevant jurisdiction.
You must provide accurate, complete and current information when registering and whenever we ask you to update your details.
You may be required to verify your identity, age, address, payment method or other information before using some services or withdrawing funds.
You must not create or use an account on behalf of another person, allow another person to use your account or maintain more than one account unless expressly permitted.
You must not register if you are subject to a gambling exclusion, account restriction or other legal prohibition that prevents you from using the services.

2. Account security and acceptable use

You are responsible for keeping your login details, passwords, authentication information and devices secure. Do not share your account information with another person. If you believe that someone has accessed your account without permission, or that your details have been lost or compromised, you must stop using the account and notify us through the support options shown on the website as soon as possible.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the matter is being investigated. We may ask you to complete additional security checks. You must not attempt to bypass verification, conceal your identity, interfere with security controls or use another person's payment method without proper authorisation.

The website and its content are provided for personal, lawful and non-commercial use. You must not use automated tools, bots, scripts, scraping software or other methods intended to interfere with the website, manipulate a game, obtain an unfair advantage or place bets without genuine personal participation. You must not upload malicious code, attempt unauthorised access, disrupt other users or use the platform for fraud, money laundering or any other unlawful purpose.

We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, an account is being used by another person, activity presents a security or compliance risk, or closure is required by law. We may also review transactions, gameplay and account information to protect the platform and its users. Where permitted, we may delay or withhold a transaction while checks are completed.

Game rules and results

Each casino game may have its own instructions, rules, stake information and outcome details. You should review those rules before playing. Game results are determined by the relevant game system and the records maintained by the platform, subject to applicable law and any required review. If there is a technical interruption, display error or other problem, we may investigate the affected activity and take reasonable steps to correct the issue.

You should check your balance, wagers and transaction history regularly. If you notice an error, contact support using the options displayed on the website and provide enough information to help with the review. A displayed balance or result may be corrected where it is affected by an obvious error, technical fault, suspected misuse or another valid reason under these terms.

3. Deposits, withdrawals and promotions

Available payment methods, processing requirements and transaction conditions may vary. You may only use a payment method that belongs to you or that you are authorised to use. Payments may be subject to verification, transaction monitoring, third-party processing rules and applicable legal requirements. We do not guarantee that every payment method will be available at all times.

Before making a deposit, confirm the amount and payment details carefully. You should not deposit more than you can afford to lose. Deposited funds are intended for legitimate gameplay and must not be used to test payment instruments, transfer funds to another user or support unlawful activity. We may decline, reverse or review a transaction where this is necessary for security, compliance or technical reasons.

Withdrawal requests may require identity, account or payment verification. We may return funds to the original payment method where appropriate, or use another method available under our procedures. You remain responsible for providing correct payment information and for any fees, taxes or charges imposed by your bank, payment provider or applicable law. Processing times can depend on verification, the selected method, weekends, public holidays and matters outside our reasonable control.

Promotions, bonuses, rewards and promotional games are subject to separate terms. Those terms may include eligibility requirements, expiry periods, wagering or playthrough conditions, game restrictions, maximum values and withdrawal rules. You should read the relevant promotional terms before opting in or using a promotional benefit. If a promotion conflicts with a legal requirement or contains an obvious error, we may correct, withdraw or amend it in accordance with applicable law.

A promotional benefit may be cancelled or removed if it has been obtained through misuse, multiple accounts, inaccurate information, collusion, automation, payment abuse or another breach of these terms. We may also prevent a user from receiving a promotion where the applicable promotional terms allow us to do so. Promotional availability may differ between users, locations and account types.

Taxes and financial responsibility

You are responsible for understanding and meeting any tax, reporting or financial obligations that apply to you. We may request information about the source or intended use of funds where required for compliance purposes. You must not use the services to conceal, move or disguise the proceeds of crime or to support financial activity that is unlawful in Australia or elsewhere.

4. Responsible gambling, privacy and legal information

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money that you can afford to lose. Do not chase losses, borrow money to gamble, play when upset or allow gambling to interfere with work, study, relationships or daily responsibilities. If gambling no longer feels enjoyable or under control, stop playing and seek support.

Use available deposit, loss, spending, session or other account controls where offered.
Take breaks and consider using time or activity reminders where available.
Request a temporary break or account closure if you need distance from gambling.
Do not gamble while affected by alcohol, drugs or strong emotional distress.
Seek independent help from an appropriate Australian gambling support service if you are concerned about your gambling or someone else's gambling.

We may apply account restrictions, cooling-off periods, self-exclusion measures or other responsible gambling controls. Some controls may take effect immediately, while others may be subject to verification or technical processing. You must not attempt to evade a restriction by opening another account or using another person's details. Information about available tools and support options can be found in the responsible gambling area of the website.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide the services, verify identity and age, process transactions, prevent fraud, manage risk, meet legal obligations, improve the platform and communicate with you about your account. We may use service providers and payment partners where necessary for these purposes.

You are responsible for ensuring that the contact and account information you provide remains accurate. We may send service messages, security notices, account updates and other communications permitted by law. Marketing communications may be managed through the options provided in the relevant message or account settings, where available.

Website availability and liability

We aim to keep the services available and accurate, but uninterrupted access cannot be guaranteed. The website may be unavailable because of maintenance, updates, network problems, equipment failure, cyber incidents, third-party services or events outside our reasonable control. You should not rely on the website for essential records and should keep your own financial and account information where appropriate.

To the extent permitted by law, we are not responsible for loss caused by your failure to follow these terms, inaccurate information supplied by you, unauthorised access resulting from your failure to protect account details, interruptions outside our reasonable control or use of third-party services. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited under Australian consumer law.

Governing requirements and support

These terms are intended to operate consistently with applicable Australian laws and requirements. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not waive the right to enforce it later.

For questions about your account, transactions, a game result or these terms, use the support and account options displayed on the PokerStars Casino website. Please provide clear and accurate information so that your request can be reviewed efficiently. The latest version of these Terms & Conditions remains available on the website, and you should check it regularly for updates.