Responsible Gaming

PokerStars Casino is intended for entertainment. Gambling should be a personal choice made with care, within your means and without causing harm to your finances, relationships or wellbeing. Responsible gaming means understanding the risks, setting limits before you play and knowing when to take a break or seek support.

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Gambling should remain entertainment

Casino games are games of chance. Outcomes are determined by chance, and previous results do not predict future results. There is no guaranteed strategy, system or pattern that can ensure a win. A loss cannot be recovered by continuing to play, and a win should not be treated as a reason to increase your spending.

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Before you play, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment, just as you would budget for a meal, a film or another leisure activity. Only use money that is available after essential costs such as rent, bills, food, transport and other commitments have been covered.

Never gamble with borrowed money, money set aside for important expenses or funds that belong to someone else. Gambling should not be used to solve financial problems, manage stress or create a regular source of income. If playing is affecting your mood, daily routine, relationships or financial security, stop and consider seeking support.

Keep your play within clear boundaries

Set a spending limit before you start and avoid increasing it during a session.
Set a time limit and take regular breaks away from the screen.
Do not chase losses by placing larger or more frequent bets.
Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to distract yourself from a difficult situation.
Keep gambling separate from essential household spending and other financial commitments.
Remember that a game is not more likely to pay because it has not paid recently.

It can help to discuss your limits with someone you trust. An independent view may make it easier to notice changes in your behaviour and keep your plans realistic.

Tools for safer gambling

Safer gambling tools can help you keep control of your account and make decisions before emotions influence your play. The options available may depend on the account, product and requirements that apply to you. Check the relevant account settings and current information provided by PokerStars Casino before you play.

Deposit and spending limits

A deposit or spending limit can restrict the amount you add to your account over a selected period. Choose an amount that fits comfortably within your budget, not an amount based on what you hope to win. A limit is most useful when it is set before playing and treated as a firm boundary.

Session reminders and reality checks

Time can pass quickly during a gambling session. Where available, reminders or account information can help you review how long you have been playing and how much you have deposited or spent. Use these prompts as an opportunity to pause, review your original plan and decide whether to stop.

Time-outs and breaks

If you need distance from gambling but are not ready to close your account permanently, a temporary break or time-out may be appropriate where available. During a break, do not create another account or use another person's account to continue playing. A break is most effective when you use the time to consider your reasons for gambling and any support you may need.

Self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a longer period or who are concerned that they may not be able to control their play. If you choose self-exclusion, follow the instructions provided and do not attempt to bypass the restriction. Self-exclusion should be considered carefully, and support from a qualified gambling counsellor can be valuable.

Limits and restrictions are personal safeguards, not ways to improve your chances of winning. They cannot change the odds of a game. Their purpose is to help you manage access, time and spending.

Recognising when gambling may be a problem

Problem gambling can affect anyone. It is not defined only by the amount of money lost. The effect gambling has on your thoughts, behaviour, finances and relationships is also important. You may want to pause and seek advice if any of the following statements feel familiar.

You spend more time or money gambling than you planned.
You regularly think about gambling or feel restless when you try to stop.
You increase your bets to achieve the same excitement or to recover losses.
You hide your gambling, deposits, losses or account activity from family or friends.
You borrow money, sell belongings or miss bills because of gambling.
You return to gambling after deciding to stop or take a break.
You feel anxious, guilty, irritable or low after gambling.
Gambling affects your sleep, work, study, health or relationships.
You use gambling to escape loneliness, stress, sadness or other problems.
You rely on a future win to fix financial difficulties.

One or more of these signs does not mean that you have a diagnosis, but it is a reason to stop and take the situation seriously. You do not need to wait for a crisis before asking for help. Speaking with a trusted person or a qualified gambling support service can help you understand what is happening and decide on practical next steps.

If you are worried about someone else

Gambling can also affect partners, family members, friends and colleagues. If you are concerned about another person, choose a calm time to talk without judgement. Explain what you have noticed, listen to their response and encourage them to seek independent support. Avoid lending money to cover gambling losses or helping them hide the consequences. You can seek advice for yourself even if the person gambling is not ready to do so.

If gambling has caused serious financial, emotional or personal harm, prioritise immediate safety. Contact appropriate emergency, health or crisis support in your local area if you or someone else may be at risk of harm.

Getting support and protecting your account

If you feel that gambling is becoming difficult to control, stop playing and use the safer gambling options available through your account. You can also seek independent help from a qualified gambling counsellor, an Australian gambling support service, a financial counsellor or a mental health professional. These services can provide confidential guidance, help you make a plan and support affected family members.

When seeking help, be open about how often you gamble, how much you spend, whether you chase losses and how gambling affects your life. Keeping a simple record of deposits, withdrawals, time spent playing and your feelings before and after gambling may help you and your support professional understand the pattern.

Account and payment safety

Keep your login details private and use a secure password that you do not use elsewhere.
Do not allow another person to use your account or use another person's account.
Review your account activity and payment records regularly.
Keep your contact and identity information accurate and up to date.
If you notice activity you do not recognise, stop using the account and follow the available account security process.
Do not share payment details, verification information or security codes with anyone who is not authorised to receive them.

Only people who are legally permitted to gamble in their relevant Australian state or territory should use gambling services. You should also comply with any age, identity, location and account requirements that apply to you. Parents and guardians should take reasonable steps to prevent children from accessing gambling accounts, devices and payment methods.

Our approach

PokerStars Casino supports informed and responsible choices. Account features, checks and safer gambling measures may be applied in line with applicable requirements and the information available for your account. We may ask questions about your play or request information where necessary to help meet those requirements. Please answer accurately and read the current terms, account information and safer gambling guidance before using the service.

Responsible gambling is an ongoing process. Set a plan before you play, review it regularly and act early if gambling stops being enjoyable or begins to affect your life. Choosing to pause, reduce your play or stop completely is always a valid decision.